Frequently asked questions about glasses and lenses

Frequently asked questions about glasses and lenses

We have compiled for you the most important questions that will help you choose the right glasses or lenses and order them clearly from Eyeglasses.

If you have any further questions, we would be happy to hear from you via WhatsApp at:

0500200847

You can also click on the WhatsApp link on the page to access the conversation directly.

How do I order eyeglasses?

You can order directly from our online store:

aayonstore.com

Choose the appropriate product, then add it to the cart, and then proceed to checkout.

You can complete the purchase with your mobile number, and after verification, you choose the address and payment method and confirm the order.

You can also order directly via WhatsApp at the following number:

0500200847

How do I register at the Eyes store?

Click on Log in, then enter your mobile number.

You will receive a verification message, after which you can complete your details, and you will have an account saved with your address and contact information to facilitate future orders.

Can I order sunglasses with prescription lenses?

Yes, sunglasses with prescription lenses can be ordered depending on the frame type and prescription.

The lens color or gradient can also be chosen according to the available options.

Some frames may not be suitable for certain vision degrees or certain types of lenses, so we review the order and make sure it is suitable before implementation.

What types of lenses do you have available?

We offer several options for medical lenses, depending on availability, including:

ZEISS

Synchrony

PRIVO

ABC

BlueCut lenses

Daily use lenses

Driving lenses

Prescription contact lenses for children

Prices vary depending on the type of lens, prescription, frame type, and required specifications.

If you are unsure which lens is right for you, you can contact us and we will help you choose the most suitable one according to your prescription and needs.

Can I order lenses only for my glasses?

Yes, lenses can be ordered only after confirming the frame type, size, frame condition, and the type of lens required.

In some cases, the frame may not be suitable for changing lenses, so we review the details with you before implementation.

Can I use my eyeglasses prescription for contact lenses?

It is recommended to consult a doctor or optician, as the prescription for contact lenses may differ from the prescription for eyeglasses.

Do you offer eye examination services?

Currently, eye examination services are not available.

You can provide us with a prescription approved by a doctor or optician, and we will help you choose the appropriate lens according to the data available in the prescription.

Can I change or renew the lenses of my glasses after purchasing them?

Yes, lenses can be changed or renewed after confirming the type of frame, its condition, and the type of lens required.

After review, the cost and suitable options are clarified before implementation.

Can I benefit from your medical insurance?

Currently, we do not have direct dealings with insurance companies.

However, some insurance companies may allow the customer to request compensation after the purchase when submitting the invoice, so we advise checking with the insurance company before completing the request, because the compensation mechanism varies from one entity to another.

Can I receive my order directly?

If direct pickup is available, you will be contacted through customer service based on the city and type of order.

Are all the products genuine?

Yes, at Eyeglasses we are keen to provide original products from reliable sources, explaining the product details to the customer before purchase as much as possible.

What if the quantity runs out after I confirm my order?

If the quantity runs out after order confirmation, we will contact you directly and explain the available options, such as waiting, choosing a suitable alternative, or canceling the order and getting a refund according to the payment method.

No replacement will be sent without your approval.

My order is not as I requested or there is something missing, what should I do?

We apologize for that.

Please contact us directly via WhatsApp with the order number and a picture showing the problem, and the order will be reviewed and the issue addressed as quickly as possible.

Do you offer installment plans or deferred payment options?

Yes, we offer deferred payment or installment payment options depending on the methods available in the store at the time of purchase.

Installment and payment options may vary depending on the service provider, the order value, and the service provider's policy.